| Star Code |
Feature Description |
| *** |
Dynamically Park a Call (in the 701-709 range) |
| *{parking lot} |
Park a Call (to a specified park ext) |
| *35{ext} |
Extension Pickup – Answer a Call that is ringing at another extension |
| *36 |
Domain Pickup – Answer a Call that is ringing within the same domain |
| *37 |
Department Pickup – Answer a Call that is ringing within the same department |
| *38 |
Self Pickup – Moves an active call to another extension owned by the Same User. (Dial from the idle extension to steal the active call). |
| *40 |
Activate Call Forwarding |
| *41 |
Set Forward Busy Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *42 |
Set Forward No Answer Feature |
| *44 |
Hotdesking (Log In) – Requires User Login and Password. |
| *45 |
Disable Call Forwarding (for Hotdesking). This star code is deprecated and no longer needed for Hotdesking. |
| *46 |
Hotdesking (Log Out) – Requires Password of current logged in user. |
| *48 |
Ask caller to enter PIN before connecting call |
| *49 |
Ask caller to enter extension # before connecting call |
| *50{ext} |
Auto Answer/Intercom (3 or 4 Digit Ext) This feature does not work with SLA. |
| *55{Parking Lot} |
Retrieve a call from a Call Park Queue |
| *61 |
To Voicemail – Unauthenticated (This feature is disabled by default. To activate, open a Support Ticket). |
| *62 |
To Voicemail – Password Only |
| *66<10 or 11 Digit phone number> |
Route Call Off-Net. This feature will route a call out through a carrier, instead of staying on Network. |
| *67<10 or 11 Digit phone number> |
To Connection w/ Privacy DID 11 Digit |
| *67{ext} |
To User w/ Privacy |
| *69 |
Call Return |
| *72<10 or 11 Digit phone number or Extension number> |
Set Forward Destination (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *73 |
DeActivate Forward |
| *74 |
Activate Night Mode (Requires Setup) |
| *75 |
DeActivate Night Mode |
| *78 |
Activate Do Not Disturb |
| *79 |
DeActivate Do Not Disturb |
| *80 |
Start Call Recording |
| *81 |
Stop Call Recording |
| *82 |
Pause Call Recording for 1 minute or until *83 (Unpause Call Recording), whichever comes first |
| *83 |
Resume Call Recording from a paused state as a result of *82 |
| *86<10 or 11 Digit phone number> |
Keep the call on-net |
| *88 |
Make Agent Available for all Queues the Agent is a member of (Online) |
| *89 |
Make Agent Unavailable for all Queues the Agent is a member of (Offline) |
| *90 |
Activate Forward Busy (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *91 |
DeActivate Forward Busy |
| *92 |
Activate Forward No Answer (This feature will only forward to Device or External Number, forwarding to a user such as an Auto-Attendant must be done in the portal) |
| *93 |
DeActivate Forward No Answer |
| *97{ext} |
Transfer to a 4-digit Extension |
| *98{ext} |
Transfer to a 3-digit Extension |
| *99 |
Transfer to Self |
