TTS (Text-to-Speech) Overview #

TTS (Text-to-Speech) is a feature that allows a user to type a message and have the message audibly spoken to recipients. TTS enables you to set professional sounding greetings and other messages that can be easily modified without the need to record or upload files.

Note: TTS can be applied to many different greeting and message options within the PBX Portal, including Voicemail Greetings, Auto Attendant Greetings, and more.

Where to Use TTS and How to Enable #

You can use Text-to-Speech as the greeting in the areas listed below:

• User’s Voicemail Greeting
  
  
• User’s Recorded Name
  
  
• Auto Attendant Intro Greeting and Main Greeting
  
  
• Auto Attendant “Play Message” Option
  
  
• Call Queue Message to Agent
  
  

Inserting a Pause #

Certain voice options allow you to insert a pause with the following syntax: <break time=”Xs”/> 

In the above syntax, X is the number of seconds to pause. For example, there may be a pause here <break time=”5s”/> and this is after the pause.

Note: The above pause syntax is only functional in English with the following voices:

• Allison
• Emily
• Henry
• Kevin
• Lisa
• Michael
• Olivia

How to use TTS #

All of the applications mentioned above have very similar methods for enabling TTS by utilizing the existing options within the portal.

As one fully detailed example, to enable Text-to-Speech for a user’s Voicemail Greeting, please do the following:

1. Click the ‘Users’ tab located at the top left of the
   screen.
2. Search and select the user that you want to enable
   Text-to-Speech and click the ‘Edit’ button.

3. Click the ‘Voicemail’ tab for the selected user.

   

    

4. Locate the ‘Greetings’ section and to the left of
   ‘Voicemail Greeting,’ select the ‘Manage/Edit’ icon.

   

    

5. Click the ‘Add Greeting’ button at the bottom of the menu.

   

    

6. In the menu presented, select the ‘Text-To-Speech’
   option.

7. Like all greetings, you will need to provide a name for
   this message and in the ‘Message’ field, you will type
   the greeting you want to be played using Text-To-Speech.

8. Additionally, you can select and change the language
   and voice used when Text-To-Speech is enabled.

   
   

    

   1. Note: If you would like to preview a voice before
      saving your changes, simply click the ‘Play’
      button to the right of the Voice selection.

9. Once the greeting is to your liking, click the ‘Save’ button.