Please try the following suggestions for troubleshooting steps to resolve the issue:
- Check Base Station Power: Ensure that the base station is properly powered on and connected to a working power source. Make sure there are no loose power cables or issues with the power outlet.
- Check Handset Battery: Verify that the handset has sufficient battery power. If the battery is low, charge the handset on the base station for a while and then try again.
- Re-register the Handset:
- On the base station, press and hold the registration button for a few seconds until the registration LED starts blinking.
- On the handset, go to the menu, navigate to “Registration,” and select “Register Handset.”
- The handset should start searching for the base station and eventually connect if within range.
- Move Closer to the Base Station: If you are far away from the base station, try moving closer to it. Walls and obstructions can weaken the signal between the handset and base station.
- Check DECT Frequency Settings: Make sure that both the base station and the handset are set to the same DECT frequency. Refer to the user manual for instructions on how to check and configure this setting.
- Check for Interference: Electronic devices like routers, cordless phones, and microwaves can interfere with the DECT signal. Ensure that the base station is placed away from such devices to minimize interference.
- Reset the Handset: As a last resort, you can try resetting the handset to its factory defaults. However, be aware that this will erase all custom settings and data on the handset.
- On the handset, go to the menu, navigate to “Settings,” and select “System Settings.”
- Choose “Restore Factory Settings” and confirm the reset.
- Update Firmware: Check if there is a firmware update available for both the handset and the base station. Updating to the latest firmware may resolve compatibility issues or bugs causing the problem.